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AI Business Operating System

Not a chatbot. A back-office hire.

Leads. Follow-ups. Reporting.
All demanding your attention.

See how it works ↓

Tap a task to see the conversation.

Assign tasks to your AI tools and check in from your phone or laptop, in one continuous conversation.

Claude
Active
What invoices am I chasing this week? Flag anything over 30 days.
Outstanding invoices as of today:
  • Henderson Group, $12,400 (47 days) — follow-up overdue
  • Optus Partnership, $8,200 (34 days) — send reminder today
  • TechFlow Consulting, $4,100 (31 days) — borderline, monitor
Total at risk: $24,700
Want me to draft the follow-up emails for Henderson and Optus?
Yes and update Xero with a client note once sent.
Emails drafted and ready for review. Once sent, Xero will be updated: "Reminder sent, [date]" against each invoice.
Review drafts →
Message AI provider...
Claude
Active
Sarah at Optus went quiet after our call 3 weeks ago. Short follow-up, don't pitch, just reopen the door.
Draft: Sarah Chen, Optus:
Hi Sarah,

It's been a few weeks since we spoke about the Q3 shortlist. Hope the planning is going well.

Wanted to check in, not to push anything, just to see how things are landing internally.

Worth a quick 15 minutes? Here's my calendar link.

Baz
119 words · No pitch · Opens a door
Send it?
Yes and set a reminder for another follow up in 2 days.
Sent. Calendar reminder set for Thursday: "Follow up Sarah Chen / Optus if no reply."
Logged to CRM · Reminder queued
Message AI provider...
Claude
Active
LinkedIn post about the moment I realised most AI tools are built for demos, not the actual work. Sharp, under 200 words, in my voice.
Draft: 187 words
Every AI demo I've seen is immaculate.

Clean interface. Instant response. Perfectly chosen use case.

Then you try to use it on Tuesday morning with three client fires, a contractor who hasn't updated their scope, an invoice 40 days overdue.

Suddenly the AI needs you to explain your whole business again.

That's not assistance. That's a better Google Doc.

What's the biggest gap between the AI demo and what actually helps you on a normal Tuesday?
Based on your last 8 posts · Hook to tension to question
Queue it? Post it now?
Post it. Also draft the weekly newsletter, last 7 days in our industry with sources.
Post queued. Newsletter draft ready: 680 words, 4 sources cited, formatted for Substack.
Saved to vault/content/newsletter/
Review draft →
Message AI provider...
Claude
Active
Update Henderson on the phase wrap, two weeks ahead of schedule, budget on track, one scope query to close.
Draft: Henderson account update
Hi Michael,

Quick update: tracking two weeks ahead of schedule heading into close. Budget is where it should be. No surprises.

One thing to sort before we wrap: a scope question on the data migration timeline. Nothing urgent, but worth closing before handover. Can we grab 20 minutes?

Good momentum on this one.
Confident · Flags the issue cleanly · Not a status report
Send it?
Send it and draft a handover brief with timelines and a wrap-up agreement.
Sent. Handover brief drafted: phase close 2 weeks early, data migration scope query due 9 May, handover window 12-16 May, sign-off checklist included.
Saved to vault/clients/henderson/ · Ready to send as PDF
Send brief →
Message AI provider...
Claude
Active
Here's the recording from this morning's Henderson kick-off. Pull the follow-ups and flag anything that needs sign-off.
Henderson kick-off: 4 action items extracted
  • Confirm data migration timeline with IT lead (mentioned twice, unresolved)
  • Share onboarding deck with Michael before Friday
  • Get CFO sign-off on Phase 2 scope change
  • Loop in Nikolai on the integration dependency
Phase 2 scope change not yet CFO-approved.
Send follow-up notes to the team?
Yes, send each person only their items. And book a 20-minute data migration call with their IT lead this week.
Done. Each person received only their items. Calendar invite sent to Henderson IT lead: "Data migration scope, 20 min" with three slots this week.
CFO sign-off still open · Logged to vault/clients/henderson/
Chase CFO approval now?
Message AI provider...

Claude remembers your conversations automatically. We go further. Your clients, your rules, your voice, curated and loaded at the start of every session. It knows your business, not just your chat history.

AI tools handle the heavy lifting.

Open a task. Step away. Come back to finished work, in your folders, in your format.

Claude Cowork — Tasks
Running
Monthly reconciliation
Put together the monthly reconciliation from the Xero export in my Downloads. Same format as last month.
Found the Xero export (May 2026) in Downloads. On it:
Read CSV and map columns to last month's template
Calculate totals, margins, and variances
Formatting the summary report
Save to your Reports folder
Message AI provider...
May 2026 Reconciliation.xlsx
Generating
Revenue Summary — May 2026
CategoryBudgetActualVariance
Product Sales$84,000$91,240+$7,240
Services$32,000$29,850-$2,150
Subscriptions$11,500$12,310+$810
Total Revenue$127,500$133,400+$5,900
Key Variances
Product sales up 8.6% driven by the new SKU launch mid-month
Services slightly under — two projects pushed to June
Saved to /Reports/2026/May
Connectors: Gmail, M365, HubSpot, Slack
Plugins: Finance, Sales, Operations, Legal
Connected folders
Scheduled tasks

Set up in a day. Run 100k's an hour.

Day 1
Setup + First Workflow Live
In one guided session, your system is live. Claude Desktop configured, CLAUDE.md loaded with your business context, first task running. Cowork is working for you by end of call.
Days 2–30
Support + Tune
30 days of hands-on support. Daily check-ins and weekly calls to calibrate workflows, handle edge cases, and tighten the system around real usage.
Month 2+
Run Solo or Expand
You own the system. Operate covers skills tuning, priority support, audits, and a check-in. Additional workflows scoped and quoted separately.
🖥
Your computer. Your data.
Connecting Claude to your Obsidian vault gives it two-way access: it reads your existing notes for context and drafts new content directly into your files. Everything it produces, decisions, summaries, documents, builds up in your vault over time. Searchable, permanent, yours. Not just a chat window you scroll back through.
🤝
Baz sets it up with you.
You don't touch a line of code. One session, system is live. You just use it. Backed by 15+ years building operational systems under pressure.
🎯
Built for your work. Not every business.
Set up around the jobs costing you the most time and money. Not a generic feature list you have to configure yourself.
732
hrs of operational waste eliminated
Found in one workflow audit. No headcount added.
$2M
recovered from a single process fix
Identification and removal. Nothing built, nothing hired.
15+
years enterprise product leadership
Gumtree, Real Estate Software, Startups, and complex Australian federal government assignments

Map the jobs costing you the most. See the number.

Finance Admin
Xero automation, BAS prep, receipt capture, bookkeeper summary, replaces 3–5 hrs/week of manual work
Bookkeeper · 4 hrs/wk @ $50/hr$800/mo
Xero + receipt admin · 2 hrs/wk @ $50/hr$400/mo
BAS prep outsourced (quarterly avg)$140/mo
Invoice follow-up · owner time · 1 hr/wk @ $90/hr$360/mo
Monthly value handled$1,700/mo
$1,700/mo
Sales Ops
Follow-ups, pipeline tracking, outreach sequences, lead routing, replaces part-time sales coordinator hours
CRM updates + pipeline review · 2 hrs/wk @ $50/hr$400/mo
Outreach drafting · 1.5 hrs/wk @ $50/hr$300/mo
Deal admin · owner time · 1 hr/wk @ $100/hr$400/mo
Monthly value handled$1,100/mo
$1,100/mo
Marketing & Content
LinkedIn posts, content calendar, outreach copy, website updates, replaces a part-time content role
Freelance copywriter · 5 pieces/mo$700/mo
Brief + review + publish · 1 hr/wk @ $85/hr$340/mo
Social scheduling · VA · 1 hr/wk @ $40/hr$160/mo
Monthly value handled$1,200/mo
$1,200/mo
Customer Comms
Inbox triage, client updates, scheduling, reply drafting, replaces EA or admin hours
Inbox triage + scheduling · 2 hrs/wk @ $40/hr$320/mo
Client status emails · 1 hr/wk @ $40/hr$160/mo
Owner follow-up time · 1 hr/wk @ $80/hr$320/mo
Monthly value handled$800/mo
$800/mo
Research & Intel
Competitive intel, supplier research, deal support, market tracking, replaces a research retainer
Research assistant · 10 hrs/mo @ $40/hr$400/mo
Tool subscriptions replaced (SimilarWeb, Owler)$200/mo
Owner curation time · 1 hr/wk @ $75/hr$300/mo
Monthly value handled$900/mo
$900/mo
Monthly value recovered
$3,600/mo
Setup (founding offer) FREE
Claude subscription (client pays direct) A$30.91/mo Pro · A$154.54/mo Max
Worst case: 1 job ticked ($800/mo)
Break even Month 4
Then ~$769/mo yours
Default: 3 jobs ticked ($3,600/mo)
Break even Month 1
Then ~$3,569/mo yours

These categories aren't estimates. They're built from 15 years of operational cost analysis — the same cost-mapping methodology that identified $2M in recoverable waste across a mid-market business. The hours and rates reflect what we've seen businesses actually pay, before automation.

The shift is happening in real time.

Every week, the case for getting your business on an OS gets stronger. Here's what we're watching.

Small Business 13 May 2026
Anthropic built the thing small businesses have been waiting for
15 workflows. One toggle. No IT required. Payroll, reconciliation, invoice chasing, tax prep. Here's what it means downunder.
Industry News 7 May 2026
Anthropic just backed a services firm to deploy AI for mid-market companies
Blackstone, Goldman Sachs, and H&F are co-founding a dedicated AI implementation company. The enterprise tier is moving fast.
Reel 7 May 2026
"The graveyard's filled with people who thought they had more time."
Peter Crone on the one reframe that changes how you treat every day and every decision about when to start.
Reel 7 May 2026
Sadness vs anxiety: the two failure modes killing founder output
Alex Hormozi on why the feeling of being stuck isn't motivation. It's a signal about how you've structured your options.
LinkedIn 7 May 2026
Harvey and Legora have a supplier problem. Most SaaS does.
When the model provider goes direct to enterprise, the token reseller dies. The operator layer survives. Here's why that matters for your business.
View all signals →

You know what needs to happen.
Finding the right person to make it happen is the harder part.

Most businesses don't have an AI gap. They have a translation gap: between what the tools can do and what their actual operation needs. That's the job.

Your implementer.
CX and ops, not just tooling.
🔍
Audit first

Before any tool gets configured, understand what's actually costing you time and money. That comes first. Setup follows the audit, not the other way around.

🔧
Tool agnostic

Claude, ChatGPT, Gemini, Xero, Notion, Slack. The stack doesn't matter. The workflow underneath it does. Setup is built around how your business runs, not which tools you've heard of.

🧠
CX and ops thinking

Two decades in customer experience, product, and delivery operations. AI gets configured to how a real operation runs. Not how a demo looks.

If that sounds like the conversation you've been waiting to have, the setup session is how we start.

Book a setup session

One setup. Live the same day.

Own it. Run it. Grow it. Pick the model that fits where you are right now.

Operate
We keep it running.
You use it.
$499 per month · AUD

We monitor, tune, and maintain your system. Direct line when something breaks. Monthly review of what's running.

  • Direct line when something breaks
  • Monthly review of what's running
  • 60-min call, your agenda
  • Bi-monthly capability updates
  • Onboarding call to get started
  • No lock-in. Cancel any time.
Start Operate
Expand
New capabilities
as you grow.
POA scoped & quoted upfront

New automations, integrations, and workflows scoped and quoted before any work starts. Pay for outcomes, not retainers.

  • New workflow or automation build
  • Custom integrations
  • Scope agreed upfront, always
  • No open-ended commitments
  • New capabilities quoted separately
Talk to Us

After Launch, there's no obligation. Add Operate if you want it managed, or come back for Expand work when you need it — scoped upfront, no retainer.

If it doesn't transform your first workflow in 30 days, no worries, no paperwork. No awkward call. Coffee's on me.

One thing in return: one honest testimonial. Tell us what's working, what's not. That's the deal.

The business operating system that keeps on giving

Initial setup builds the foundation. An optional Expand offering — workflows are assessed, new workflows, plugins and skills are scoped, configured, and activated around what your business actually needs. Month 1 might be pipeline. Month 3 might be ad health. Month 6 might be full finance automation. The catalog grows, customised for you.

🔭
Lead Pipeline Visibility
Know what's quoted, what's pending, and where next month's revenue comes from.
Browser-based quote tracker, no Airtable, no Monday, no subscription. Shows every open quote, when it was sent, and when to follow up. Auto follow-up fires on quotes not responded to in 5 days.

Lead source tagging shows which channels are bringing paying jobs. Pipeline goes from invisible to predictable. HTML file you interact with in your browser and save to your vault, owned by you permanently and resurfaced again and again when needed.
Runs on Cowork task Gmail API Browser localStorage
📊
Meta / Google Ads Health
Daily performance brief across both platforms, before you open a dashboard.
Pulls Meta and Google Ads data via native CLI, no logins, no dashboards to check manually. Surfaces spend, CPL, conversions, and anomalies every morning via a Cowork scheduled task.

Auto-generates a weekly recommendations card: top performers, budget reallocation, negative keywords to add, ad schedule to tighten. Estimated recovery: 20–40% of wasted spend redirected to real leads.
Runs on Meta Ads CLI Google Ads API Cowork task Google Cloud Project (free setup)
📅
Month-End Closer
Compresses a multi-day close into an automated run.
Executes closing checklists, prepares journal entries, generates closing reports. Connects via Xero CLI or MYOB API, reconciles transactions, flags exceptions, and generates a board-ready summary.

The finance agent handles the pattern work. You review the exceptions. What used to take 2–3 days of back-and-forth happens overnight.
Runs on GL Reconciler Agent Cowork task Xero CLI or MYOB API
Automated Review Generation
Every completed job or transaction becomes a review request. Automatically.
Invoice paid → personalised request to the customer 3–5 days later, using their name, job type, and context. No reply after 7 days? One polite follow-up. Sequence stops the moment they leave a review.

Monthly report shows review velocity and which job types convert best. No more relying on anyone to remember to ask.
Runs on Gmail API Cowork task Google Business Profile API (free)
✍️
Content on Autopilot
Queue it once. The OS schedules, publishes, and repurposes across channels.
Share a photo or a rough idea via Dispatch. The content workflow drafts a post in your voice. Approve it and it schedules and publishes. No briefs. No copy sessions.

Monthly content calendar built automatically from your work history, your reviews, and what's performing. Consistent presence without consistent effort.
Runs on Cowork task Claude Content Agent Google Business Profile API Blotato or Buffer (~$20/mo)

Expand sessions compound.

The setup gets you running. Expand is where the real value compounds. Each engagement we scope what's costing you the most in your workflows, identify the highest-leverage automations, and prioritise the build roadmap. You don't pay to maintain a static tool. You pay to keep the system evolving with your business. Most clients find their third engagement covers the entire year's cost.

Baz Ozturk
Baz Ozturk
LinkedIn

Your implementer.

15 years in operational and customer experience optimisation across marketplaces, real estate, startups and GovTech. Awesome brands like Gumtree and Rockend Real Estate.

Founding FREE offer — Next 5 only

Map your highest-cost workflows

30 to 45 minutes on Zoom. We identify what's costing you the most time and where the first automations belong. If we're a fit, your setup is free.

One thing in return: one honest testimonial. Tell us what's working, what's not. That's the deal.

Claim Your Founding Spot
The ask, send this to One OS
One OS builds this
🔒 Saves to your Obsidian vault. No subscription. No SaaS. Yours forever.